| 1 | Internet Speed | Actual Download / Upload compared to the declared speed | ≥ 90% of declared speed | Quarterly |
| 2 | Latency | Average round-trip time (ms) to reference servers | ≤ 30 ms (domestic) / ≤ 80 ms (international) | Quarterly |
| 3 | Packet Loss | % of lost packets in standard measurements | ≤ 1% | Quarterly |
| 4 | Service Availability | % of time the service is active and operational | ≥ 99.5% | Quarterly |
| 5 | Service Activation Time | Average number of working days from application to activation | 2 working days | Quarterly |
| 6 | Fault Repair Time | Average time to resolve reported faults | 3 hours | Quarterly |
| 7 | Complaint Handling | % of complaints resolved within the legal timeframe | ≥ 95% | Yearly |